It is estimated that over 20% of calls to 911 are for behavioral health crisis or basic needs emergencies. Our 911 Diversion program ensures those needing behavioral health or basic needs receive prompt and appropriate support.
In partnership with select 911 centers, help seekers can be immediately connected our 911 Diversion Specialists who are trained to provide behavioral health support and access to basic needs resources.
Whole person support benefits everyone
Crisis diversion enables stronger 911, 988, and 211, resulting in a more comprehensive and coordinated response to emergencies, mental health crises, and essential needs support.
Connecting 911 callers in behavioral health and basic needs crisis has many positive impacts:
- Quickly diverts calls for non-life-safety emergencies and law enforcement to trained professionals
- Reduces the volume of for social and behavioral health calls to 911
- Provides alternatives to law enforcement response
- Better outcomes for repeat 911 callers
- Supports job satisfaction for 911 staff knowing they are connecting callers with the right resource
Frequently Asked Questions
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