2025 Year in Review and Early 2026 Impact: Meeting People in the Moment
See how Crisis Connections supported more than 729,000 people in 2025 with care, crisis support, basic needs resources, and connection.
Every day, people across our community reach out to Crisis Connections when emergencies happen—mental health or basic needs crises, loneliness or times when real human connection is needed. Help seekers come from all backgrounds across the State of Washington. First responders and community-based providers rely on the expert support and trusted guidance Crisis Connections offers.
In 2025, Crisis Connections supported more than 729,000 people across our programs, connecting help seekers to care, compassion and whole-person support when they needed it most.
Through our 10 programs, we connect people to basic needs resources, crisis and peer support to adults and youth, support after suicide loss, professional consultation to first responders and mental health professionals, and dispatched crisis teams for emergency in-person support.
Our programs include 988, 911 Diversion, 211, Community Care Hub Intake Center, Crisis Services, Mobile Crisis Dispatch, Recovery Help Line, Teen Link, Warm Line and Support After Suicide. We staff the King County Stop Hate Hotline, veteran services for King County and Community Living Connections as part of our expanded work for 211.
The real-life impact for help seekers spans beyond the numbers. Our friends, family, co-workers and community members call, text and chat when they are facing life’s toughest moments. One help seeker shared, “When I first moved here, I was lost. I was fleeing domestic violence and trying to start my life over. 211 saved me.”
2025 year in review
In 2025, Crisis Connections helped people across a wide range of needs:
- 729,871 people reached out for help
- 364,079 people connected to basic needs resources
- 219,170 people received crisis support
- 109,109 consultations for first responders and mental health professionals
- 75,282 interventions for substance use disorder
- 27,680 adults and youth received mental health and suicide loss peer support
- 6,129 dispatches for emergency in-person support by a Mobile Crisis Team
- 3,408 calls were diverted from 911
We also saw meaningful signs of distress relief and crisis stabilization. In 2025, 91% of people expressed appreciation or satisfaction, 85% of calls were resolved or stabilized and 72% of help seekers reported distress relief.
These outcomes reflect the dedication of our staff and volunteers who answer the call every day with care, skill and humanity.
As one 988 help seeker shared, “I really appreciate the care you provide at 988. Receiving a follow-up call made my day—I make a lot of outgoing calls but don’t receive many. Your support is life changing.”
What changes are we seeing from this time last year?
The need for immediate mental health support and connection to basic needs resources continues to rise. Economic pressure, gaps in insurance and health care access, and the growing number of community members experiencing emotional crisis mean more people are urgently looking for help.
In early 2026, 150,390 people reached out for help, a 26% increase compared to early 2025. Crisis Connections also saw a 55% year-over-year increase in dispatches for emergency in-person support and a 75% increase in calls diverted from 911 to 988 or 211.
Between January and March of 2026, Crisis Connections provided:
- 150,390 people reached out for help
- 116,901 people connected to basic needs resources
- 63,727 people provided with crisis support
- 25,379 consultations for first responders and mental health professionals
- 20,745 interventions for substance use disorder
- 7,319 adults and youth received mental health and suicide loss peer support
- 2,172 dispatches for emergency in-person support by a Mobile Crisis Team
- 880 calls diverted from 911
These increases show what many people already know from their own lives and work: people need accessible support that meets them where they are. They need someone to listen. They need options. They need care that recognizes the full picture of their lives.
One help seeker shared feelings of deep loneliness. Our Crisis Counselor listened, offered validation and gentle redirection and helped the caller feel heard and emotionally grounded.
Here every day
For 62 years, Crisis Connections has been a steady and reliable presence for people in moments of crisis and need. Help seekers, loved ones, community members, providers and first responders continue to trust Crisis Connections when a mental health or basic needs emergency happens.
No one has to struggle alone. Whether someone needs emotional support, crisis care, resource navigation or help finding the right next step, Crisis Connections is here to answer the call.